At JewelPhile, we are committed to making your shopping experience satisfying and worry-free. If you are not entirely happy with your purchase, we offer a simple return and exchange process under the terms outlined below:
Eligibility for Returns and Exchanges
- Return Period: You can return your jewelry within 30 days of the purchase date.
- Condition: Items must be unused, in their original packaging, and accompanied by proof of purchase.
Refund Process
- Refunds will be processed within 72 hours after we receive and inspect the returned product to ensure it meets the return criteria.
- Refunds will be issued directly to your original payment method.
Exchange Policy
- If you'd like to exchange an item, we are happy to assist, provided the original item meets the return criteria.
Return Shipping Costs
- Manufacturing Defects: If the item has a defect, we will cover all return shipping costs.
- Other Returns: If the item is returned for reasons other than a defect, a 30% restocking fee (based on the invoice value) will be deducted from the refund amount.
Non-Returnable Items
- Customized, engraved, or special-order items cannot be returned or exchanged.
- Items showing signs of wear, alteration, or damage are not eligible for return.
How to Initiate a Return or Exchange
- Contact our customer support team at jewelphile@gmail.com
- Provide your order number and details about the return or exchange request.
- We will provide you with a prepaid shipping label (for manufacturing defects) or return instructions.
Additional Information
At JewelPhile, your satisfaction is our priority. For any questions or concerns about our return policy, feel free to contact our customer support team.
